Terms of service

1. Who we are and what these terms cover

FundingCalls (“the service”, “we”) is operated by "First Byte" LLC, 45 M. Tursunzoda Street, office 408/1, Ismoili Somoni district, Dushanbe, Republic of Tajikistan. These terms govern your use of the website, the API behind it, the email and Telegram digests and any paid plan. By creating an account or using the service you accept them. If you use the service for an organisation, you confirm that you may bind that organisation.

Paid plans are sold by our online reseller Paddle.com, not by us directly (section 6).

2. The service

We collect calls for proposals from public donor sources, normalise them into one record (donor, deadline, budget, countries, themes, eligibility text) and republish summaries and structured fields with a link to the donor's own page. With an account you can save searches, receive digests, describe your organisation in a profile, have every live call screened against that profile, and generate concept-note drafts.

Our data comes from third-party sources that change without notice. Deadlines, budgets and eligibility conditions are the donor's and can be wrong or out of date in our copy. Screening verdicts are automated assessments with a stated confidence; they are an aid, not a decision. You must read the original call before applying and you remain solely responsible for any application you submit.

3. Accounts

• You need a valid email address and a password of at least ten characters. Keep the password private; you are responsible for activity under your account.
• One person per account. A Pro plan allows up to ten organisation profiles under one account, for a consultant serving several clients.
• Tell us promptly if you believe your account has been used without permission.
• You can delete your account at any time from the account page; section 8 of the privacy notice describes what is removed.

4. Acceptable use

You agree not to:

• scrape, bulk-download or resell the service's data, or use it to build a competing listing without written permission;
• enter false organisational information to obtain verdicts, drafts or prices you are not entitled to, including a country of registration or billing address other than your own to obtain a lower purchasing-power price;
• share one account between several people or organisations;
• attempt to bypass rate limits, feature gates or security controls;
• use the service to send unsolicited messages or in breach of any law that applies to you.

We may suspend or close accounts that breach these rules, after notice where practical.

5. AI-generated content

Eligibility screening, plain-language summaries and concept-note drafts are produced with large language models from the call text and your profile. Every draft carries a disclosure line stating that it was produced with AI assistance. We show, where we know it, the donor's stated position on AI-assisted applications; some donors reject them and some require disclosure. It is your responsibility to check the donor's rules, to review and correct every statement in a draft, and to decide whether and how to disclose AI use. Drafts may contain errors, invented details or placeholders. You own the text you submit; we claim no rights in drafts generated for you.

6. Plans, prices and payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle processes the payment, issues the invoice, collects and pays any VAT or sales tax, and handles refunds and billing enquiries. When you buy a paid plan you also accept Paddle's buyer terms; Paddle's own privacy notice covers the payment data it collects.

• The Free plan costs nothing. Paid plans (NGO, Pro) are billed in advance, monthly or yearly, by Paddle. Card and payment details are entered in Paddle's checkout and never reach our servers.
• NGO plan prices are adjusted to purchasing power by country, in groups based on the World Bank income classification. The pricing page shows the price for the country on your account; the price charged is the one for the country of your billing address, shown in the checkout before you pay.
• Plans renew automatically until cancelled. You can cancel any time from the account page (“Manage billing”, Paddle's customer portal); cancellation takes effect at the end of the paid period and the plan stays active until then.
• Refunds: you get a full refund if you ask within 14 days of your first payment for a plan. Other refunds are described in our refund policy, which is part of these terms.
• Monthly quotas (screenings, drafts) reset on the first day of each calendar month in UTC and do not carry over.
• We may change prices with at least 30 days' notice by email; the change applies from your next renewal.
• Taxes: prices are shown in US dollars before tax; Paddle adds VAT or sales tax where it applies and shows the total before you pay.
• Paddle cannot sell to some countries. If you cannot pay from yours, write to billing@fundingcalls.org.

7. Intellectual property

Call texts belong to the donors that published them; we reproduce short excerpts and structured facts for the purpose of informing potential applicants, with attribution and a link. If you are a donor and want a call removed or corrected, write to the contact address below and we will act within five working days. The service's software, design and compiled database are ours; you may use them only through the service.

8. Availability and changes

We aim for continuous availability but do not guarantee it; sources go offline, and we run maintenance. We may change or withdraw features. If we withdraw a feature that is a material part of a paid plan, you may cancel and receive a pro-rata refund of the remaining period.

9. Liability

The service is provided as is. To the extent the law allows, we are not liable for missed deadlines, wrong eligibility verdicts, errors in drafts, lost funding opportunities or any indirect loss. Our total liability to you for any claim is limited to the amount you paid us in the twelve months before the claim. Nothing here limits liability that cannot be limited by law, including for fraud or gross negligence.

10. Termination

You may stop using the service and delete your account at any time. We may close accounts that breach these terms or that have been inactive for 24 months, after notice to the account email.

11. Law and disputes

These terms are governed by the law of the Republic of Tajikistan, and the courts of Dushanbe have jurisdiction. Mandatory consumer-protection rules of your country of residence still apply. We will try to resolve any dispute informally first; write to the contact address below.

12. Changes to these terms

We may update these terms. Material changes are announced by email at least 14 days before they take effect; continued use after that date is acceptance. The version and date at the top tell you which text applies.

13. Contact

General questions and donor requests: support@fundingcalls.org. Payments, invoices and refunds: billing@fundingcalls.org, or Paddle directly through the link in your receipt email.

"First Byte" LLC · 45 M. Tursunzoda Street, office 408/1, Ismoili Somoni district, Dushanbe · Republic of Tajikistan · state registration number 0210035192